Terms & Conditions

These policies are a working draft provided for transparency. They must be reviewed by a qualified legal professional for every jurisdiction in which 31 AI Productions operates before being relied upon. Last updated: 10 October 2026.

Scope

These terms govern use of this website and, together with any signed proposal, statement of work or agreement ("Project Agreement"), the services we provide. If there is a conflict, the Project Agreement prevails.

Enquiries and quotes

Budget ranges on our enquiry form are for qualification only. A project begins only when a written Project Agreement is accepted and any agreed deposit is received.

Deposits and payment

Most projects require a deposit before production starts, with the balance due on milestones or delivery as set out in the Project Agreement. Invoices are payable within the stated terms in the agreed currency.

Revisions

Each Project Agreement specifies the number and scope of revision rounds included. Changes beyond that scope, or changes to an approved concept, may be charged separately and may affect timelines.

Timelines and delivery

Timelines are estimates that depend on timely feedback, approvals and client-supplied materials. We deliver final files in the formats and resolutions listed in the Project Agreement.

Cancellations

You may cancel a project in writing. Fees for work completed and costs committed up to cancellation remain payable; see our Refund Policy.

Licensing and ownership

On full payment, the client receives the rights in the final deliverables described in the Project Agreement (for example, a perpetual worldwide licence or an assignment, as agreed). Unused concepts, drafts, working files and our pre-existing tools and know-how remain ours unless otherwise agreed. See our Copyright & AI Policy.

Portfolio use

Unless you request confidentiality in writing, we may show completed work in our portfolio after public release, labelled as client work.

Client-supplied materials

You confirm you own or have permission to use any logos, products, footage, music, likenesses or other materials you provide, and that our use of them as instructed will not infringe third-party rights.

Confidentiality

Each party will keep the other's non-public information confidential and use it only for the project. We are happy to sign a mutual NDA.

Acceptable use

We decline projects that are unlawful, defamatory, deceptive, sexually explicit involving real people, or that impersonate real people without consent.

Liability

To the extent permitted by law, our total liability for a project is limited to the fees paid for that project, and we are not liable for indirect or consequential losses. Nothing limits liability that cannot be limited by law.

AI content packages

These terms apply to the fixed-price 14-Day Content Campaigns and Monthly Brand Content Plans described on our AI Content Packages page, together with the written order confirmation we send you.

An enquiry (including clicking a WhatsApp button or submitting a form) is not an order. An order is confirmed only when we have sent a written order confirmation stating the package, deliverables, video durations, formats, aspect ratios, schedule, usage rights and payment terms, and you have paid as stated.

Each package includes the exact number of images and videos listed. Production timelines are confirmed after onboarding and depend on you supplying accurate product information, logos, brand assets and timely feedback. Monthly deliverables are produced over the monthly service period to an agreed schedule; monthly plans do not include posting, community management, influencer fees, advertising spend or unlimited revisions.

A revision round is one consolidated list of changes to eligible deliverables within the approved concept. New concepts, additional products, extra deliverables or work outside the agreed scope are quoted and charged separately.

You must own or have permission to use all materials you provide. AI tools, stock assets, music, fonts and other third-party materials are subject to their own licence terms, which we will flag where relevant. We do not guarantee virality, sales, reach, followers or advertising performance.

Rescheduling requests should be made in writing before production begins. Cancellations and refunds are handled under our Refund Policy. We never request card numbers, PINs, OTPs or passwords by WhatsApp or through this website.

Governing law

These terms are governed by the laws of [Governing jurisdiction — to be confirmed], without affecting mandatory consumer protections in your country of residence.

Contact

[Registered legal name — to be confirmed], [Registered business address — to be confirmed]. Email: [Business email — to be confirmed].