Refund Policy

These policies are a working draft provided for transparency. They must be reviewed by a qualified legal professional for every jurisdiction in which 31 AI Productions operates before being relied upon. Last updated: 10 October 2026.

Overview

Our services are custom creative work, so refunds depend on how far a project has progressed. This policy works alongside your Project Agreement and does not limit any rights you have under applicable consumer-protection law.

Before work begins

If you cancel in writing before any work has started, we will refund your deposit, less any non-recoverable third-party costs already incurred on your behalf (which we will itemise).

After work begins

If you cancel after work has started, we will retain fees proportionate to the work completed and costs committed up to the cancellation date, and refund any remaining balance of amounts paid.

Quality concerns

If deliverables do not materially match the agreed scope, tell us within 14 days of delivery. We will first work with you to correct the issue through revisions; if we cannot, we will discuss a fair partial refund.

Non-refundable situations

Refunds are generally not available for work approved by you, for changes of creative preference after approval, or where delays result from missing client feedback or materials — subject always to applicable law.

AI content packages

For 14-Day Content Campaigns and Monthly Brand Content Plans: if you cancel in writing before production starts, we refund the amount paid less any non-recoverable third-party costs. Once production has started, package fees are non-refundable — but only to the extent permitted by applicable law, and nothing in this policy limits your statutory consumer rights. If eligible deliverables do not match the confirmed scope, we will first correct them through your included revision rounds. For monthly plans, cancellation takes effect from the next service period unless otherwise agreed in writing.

How refunds are paid

Approved refunds are paid to the original payment method, in the original currency, within 30 days. Bank and currency-conversion fees outside our control may apply.

Contact

[Registered legal name — to be confirmed], [Registered business address — to be confirmed]. Email: [Business email — to be confirmed].